Prior to automation, the Claims officer raised a service request, and the Consumer Policy Office (CPO) downloaded the service request for cancellation the next business day to assess and process the claim. Following, the CPO sends an email to Claims Team if the insurer has any premiums pending as on date. Based on the response received, CPO then canceled the policy in their mainframe system and closed the transaction. CBC automated the process for fast, responsive and accurate operations using UiPath. BOTS minimized the manual process between Claims Officer and CPO creating an efficient, systems-driven process that took less than a minute to complete the critical business process.